What term refers to the knowledge, education, training, skills, and expertise of a firm's workers?

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Study for the Introduction to HRM and Organization Test. Prepare with flashcards and multiple-choice questions; each has explanations to aid your understanding. Get ready for your exam!

Multiple Choice

What term refers to the knowledge, education, training, skills, and expertise of a firm's workers?

Explanation:
Human capital refers to the knowledge, education, training, skills, and expertise that employees bring to a firm. This collective capability is what drives productivity, performance, and innovation, and it can be expanded through hiring, learning, training, and experience. The other terms describe different concepts: centers of expertise are specialized groups within a firm; shared services are centralized delivery of administrative functions; authority relates to who has decision-making power. So the best fit for the description is human capital.

Human capital refers to the knowledge, education, training, skills, and expertise that employees bring to a firm. This collective capability is what drives productivity, performance, and innovation, and it can be expanded through hiring, learning, training, and experience. The other terms describe different concepts: centers of expertise are specialized groups within a firm; shared services are centralized delivery of administrative functions; authority relates to who has decision-making power. So the best fit for the description is human capital.

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