Which concept explains how each department's performance contributes to achieving the company's goals?

• A. STRATEGY MAP
• B. BALANCED SCORECARD
• C. HR SCORECARD
• D. PERFORMANCE DASHBOARD

Answer: (A)

The idea being tested is how strategy is translated into actions across the organization. A strategy map provides a visual of the cause-and-effect links that connect what each department does to the company’s goals. It lays out objectives across perspectives (like financial, customer, internal processes, and learning and growth) and shows how improvements in one area drive outcomes in another, ultimately reaching the desired financial results. This makes it clear why a department’s performance matters and how it contributes to the whole.

The other concepts play important roles in performance management, but they don’t spell out the interdepartmental pathway as directly. A balanced scorecard offers a broad framework of metrics across perspectives, focusing on measurement more than showing how departments drive each other toward goals. The HR scorecard centers on aligning HR activities with strategy, not the full cross-departmental linkage. A performance dashboard tracks current metrics, but it emphasizes monitoring status rather than articulating the causal chain from department actions to organizational goals.