Which group consists of employees shared by all departments to assist line managers in day-to-day HR matters, often via intranet or centralized call centers?

• A. Shared Services (Transactional) HR teams
• B. Corporate HR Group
• C. Embedded HR teams
• D. Centers of Expertise

Answer: (A)

Shared Services (Transactional) HR teams are built to handle routine, day-to-day HR tasks for the entire organization. They draw staff from across departments into a centralized hub that line managers can contact via an intranet, knowledge base, or centralized call center. This setup provides consistent, standardized support for everyday questions and transactions—like policy questions, payroll, benefits, onboarding, and basic HR inquiries—without each manager needing to navigate multiple HR specialists. The goal is to streamline operations and free up business partners and managers to focus on more strategic needs. By contrast, corporate HR groups tend to set enterprise-wide policy and governance, embedded HR teams work inside a specific business unit, and centers of expertise house specialists for deeper advisory work rather than routine transactional support.