Which term corresponds to the definition: unwritten rules of behaviour?

• A. Values
• B. Norms
• C. Organizational Climate
• D. Organization Structures

Answer: (A)

Unwritten rules of behaviour are norms. These are the informal expectations about how people should act within a group, learned through social interaction and reinforced by peers and leaders, rather than written into policy. Norms guide everyday conduct—how you greet others, how decisions are discussed, how quickly you respond, how conflicts are handled—and they can vary from one team to another. They can be positive, supporting cooperation and trust, or negative, constraining creativity or inclusivity. Values, while related, are broader beliefs about what is important and desirable; they shape norms but aren’t the specific day-to-day rules people follow. Organizational climate refers to the overall atmosphere or mood of the workplace, and organizational structures are the formal systems and roles set up to get work done. A team with a norm of listening before speaking and giving credit to others tends to communicate more effectively and maintain good working relationships.