Which term corresponds to the definition: unwritten rules of behaviour?

• A. Values
• B. Norms
• C. Organizational Climate
• D. Organization Structures

Answer: (A)

Unwritten rules of behavior are norms. Norms are the informal expectations that guide how people interact and act in everyday situations within a group or organization. They’re learned through social interactions, observation, and reinforcement, and they shape things like punctuality, how meetings run, how openly information is shared, and how conflicts are handled—without being written down. Values are the beliefs about what’s important or desirable, such as honesty or teamwork, and while they influence norms, they aren’t the daily conduct rules themselves. Organizational climate and organizational structures describe the overall atmosphere or the formal arrangement of roles and authority, not the tacit rules people follow in practice.