Which term describes storing and sharing the wisdom, understanding and expertise accumulated in an organization about its processes, techniques and operations?

• A. Knowledge Management
• B. Smart Working
• C. Organization Development
• D. Organizational Diagnosis

Answer: (A)

Knowledge management centers on capturing, organizing, storing, and sharing the organization’s knowledge so it can be reused across people and processes. It covers both tacit know-how from experienced staff and explicit knowledge in documents, procedures, and databases, with mechanisms like knowledge bases, best-practice repositories, and communities of practice to spread understanding about how things are done. This makes it easier for the organization to leverage its wisdom and expertise to improve processes, techniques, and operations, and to support faster learning and better decision-making.

Smart Working focuses on flexible, tech-enabled ways of working rather than how the organization captures and distributes knowledge. Organization Development is about guided change to improve effectiveness, including culture and structure, not specifically the storage and sharing of accumulated knowledge. Organizational Diagnosis is the assessment process used to identify problems and root causes, rather than a system for managing knowledge.