Which term describes the process of deciding how organisations should be structured in terms of task allocations and relationships between people?

• A. Work System Design
• B. Organization Design
• C. Job
• D. Role

Answer: (A)

Organization design is the process of deciding how the organization should be structured, including how tasks are divided and distributed among people, and how reporting lines and relationships are arranged. It covers choosing units or departments, determining who reports to whom, the level of hierarchy, and how different parts of the organization coordinate and communicate. This goes beyond individual roles or tasks; it sets the overall architecture that shapes how work is organized across the whole company. A job is the specific set of tasks and duties for a single person, a role is the function or position someone occupies, and work system design focuses on aligning people, processes, information, and technology to get work done.