Which term describes the process of deciding how organisations should be structured, including how responsibility for the overall task is allocated and how relationships between people function?

• A. Work System Design
• B. Organization Design
• C. Job Design
• D. Job

Answer: (A)

Work System Design focuses on shaping the entire work system of an organization—the way tasks are organized, who is responsible for the overall task, and how people interact and coordinate. This approach treats structure, processes, people, information, and technology as an integrated system that must fit together to accomplish the task, so it best captures both how the organization should be structured and how relationships between people function.

Organization Design is related but centers more on the formal structure and reporting lines. Job Design targets the contents of individual roles, and a job is just one role within the system.