Which term focuses on defining what each worker is responsible for in their role to deliver value to customers?

• A. Job Design
• B. Work Design
• C. Work System
• D. Attitude

Answer: (A)

Defining what each worker is responsible for in their role to deliver value to customers centers on job design. This area focuses on the content of a job—the tasks, duties, and responsibilities a person holds—and how those elements are arranged to create value for customers. It asks what work the role includes, which skills are needed, the level of autonomy the worker has, and how performance is assessed, all with the aim of aligning individual contributions with customer needs. By clarifying responsibilities and designing tasks around delivering value, organizations ensure that each role directly supports the customer experience. In contrast, work design covers broader aspects like processes, methods, and how work flows; work system refers to the overall mix of people, technology, and structure; attitude relates to mindset and motivation rather than the specific content of a job. Therefore, the term that best matches the description is job design.