Which term focuses on storing and sharing knowledge about processes, techniques, and operations within the organization?

• A. Knowledge Management
• B. Job Enrichment
• C. High-Performance Working
• D. Organization Development

Answer: (A)

Knowledge management is about capturing, organizing, storing, and sharing knowledge that exists within the organization. When the focus is on storing and sharing knowledge about processes, techniques, and operations, knowledge management provides the systems and practices that document procedures, preserve best practices, and make this knowledge accessible to employees across teams. This fits best because the other terms address different aims: job enrichment focuses on adding meaningful tasks to a job, high-performance working refers to a broader HR strategy to boost performance, and organization development targets planned change and development. In short, knowledge management centers on turning know-how about how things are done into accessible knowledge that supports learning and operational efficiency.