Which term represents a system-wide process of data collection, diagnosis, action planning, intervention and evaluation used to improve how work is done?

• A. Job Enrichment
• B. Organization Development
• C. Organization Development Strategy
• D. Organizational Diagnosis

Answer: (B)

Organizational development describes a system-wide, planned approach to change that follows a cycle of data collection, diagnosis, action planning, intervention, and evaluation to improve how work gets done. It engages multiple parts of the organization and targets processes, structures, and culture so overall effectiveness increases. That breadth and sequence match the described process, making it the best fit.

Job enrichment focuses on redesigning individual jobs to increase motivation, which is a micro-level tactic rather than a whole-system process.

Organizational diagnosis is the assessment phase within the OD process, important but not the complete cycle by itself.

Organization Development Strategy would imply a plan or approach within OD, not the full, ongoing process.